Premium Sound was started in Vancouver by two brothers (Andrew & Taron) who want to make it easier for people to experience great sound.
We found the buying experience for high-end audio equipment consistently sucked. So we decided to do something about it by building the store we always wanted.
Our business is built on 5 principles:
1. We will beat any advertised price by 2% (including Amazon)
2. We will provide fast shipping that is always free
3. We will only sell products that have phenomenal reviews (4.5/5 or better)
4. We will make every customer ridiculously happy
5. We will have the best-designed store in our industry
1. We will beat any authorized dealer price - even Amazon!
In order to be an authorized dealer of the brands we carry, we often have to agree to something called a “Minimum Advertised Price” policy. This means that there is a minimum price we can advertise for each product. We will always strive to have the cheapest possible price we can and sometimes that means price matching. Not only will we price match though, we will also offer an additional 2% off of the matched price! However, sometimes a deal is so good we can't match it and as much as that saddens us, we will be honest with you and tell you that it is the best deal you'll find.
2. Shipping is always free within Canada
Yes! Shipping is free on every product in our store.
3. We only sell products that get phenomenal reviews
If a product gets less than 4.5 / 5 we drop it. It’s that simple!
We only offer products that are well-built, long lasting and offer an incredible price to value ratio.
We always wondered why our competitors carried so many horribly made products. It’s usually one of these reason’s:
1. The product has a HUGE markup, so the store makes a lot of money selling it (think certain audio cable brands) OR
2. The product sells a ton because of great marketing (think Beats Headphones).
We decided to only sell products that customers consistently love. We want you to feel great about your purchase from us, not only today, but years from now.
If you don’t love your purchase from Premium Sound, you have 30 days to send it back for a full refund with the “30 Days of Incredible Sound Guarantee.”
4. We make every customer ridiculously happy
We are committed to providing incredible service before, during, and after your purchase from us (in fact, even if you don’t purchase anything, we’re happy to help answer any questions).
We are accessible through email, phone or live chat and we promise to give you unbiased, honest and accurate information to help you make the best decision.
5. We have the best-designed store in our industry
We continually invest in making our store the nicest looking, easiest to use audio store online. We want to make sure that shopping at Premium Sound is a pleasure. If you have any suggestions that would improve your experience on our site send them to firstname.lastname@example.org if we use your suggestion, we’ll send you a $50 gift card towards anything in the store.
Premium Sound is located in Vancouver, BC at:
569 West 16th Avenue